#1
Early-life churn dominates
First 90 days explain most lost MRR.
SaaS Churn Analysis
Find your churn drivers.
Early-life cancels, failed payments, and lost MRR ranked with one next step.
Quick answer
Why are SaaS customers cancelling? Enter churn rate, lost MRR, early-life share, and failed-payment mix. Get ranked drivers and what to do next. Free, no account. Stripe shows cancels; FlarePath explains the business problem.
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Example output
Most churned revenue came from customers acquired in the last 90 days.
Evidence: early-life share ~70%, elevated churn rate, some failed-payment mix. Action: fix onboarding first.
#2
Failed payments are material
Involuntary churn may hide inside cancels.
#3
Revenue concentration in cancels
A few accounts may dominate lost dollars.
Investigate onboarding and early activation, then connect Stripe for live churn coaching.
How it works
01
Enter churn rate and lost MRR
Logo count alone hides concentration.
02
Add early-life and failed-payment shares
Where cancels sit matters.
03
Connect Stripe for live coaching
Early cancels and failures in your Guide.
Related diagnosis
About this tool
Why are SaaS customers churning?
Common drivers: weak early activation, failed payments, wrong-fit acquisition, and pricing mismatch. Separate early-life voluntary cancels from involuntary payment failures before you rewrite the product.
How do I analyze churn?
Measure churn rate and lost MRR, then split by tenure (first 90 days vs later), failed-payment share, and plan mix. Rank the largest revenue leak first.
What causes SaaS churn?
Customers leave when they never reach value, cards fail, the offer no longer fits, or a better alternative appears. Evidence beats gut feel: tenure, payments, and revenue concentration.
Does this read my Stripe churn automatically?
The free tool uses numbers you enter. Connect Stripe so FlarePath monitors early cancels, failed payments, and stickiness in your weekly Guide.